The Social Audit Consumer Handbook: A Guide to the Social by Charles Medawar

By Charles Medawar

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Extra info for The Social Audit Consumer Handbook: A Guide to the Social Responsibilities of Business to the Consumer

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Are responsibilities for implementing all specific provisions clearly assigned to specific people or functions, and are all those involved given sufficient authority? -By what authority may changes in policy be made, and what arrangements exist for changes in policy to be proposed and evaluated? -Is there adequate communication between all those responsible for the implementation of policies, and are all changes in policy effectively communicated to all concerned ? -To what extent are policies communicated to, and implemented by, agents and others outside, on whom the company depends-and by what means is their compliance with company standards assured?

Other costs-for instance, environmental pollution-may not be quantified or attributed to source. One reason for this is that information about such costs which is, or could be available, may never be disclosed. Similarly, the price of a product will relate more to the benefits that the product is intended to give than to various unintended costs that may be associated with its use. A car, for instance, is intended to provide functional and recreational mobility, efficiency, convenience, excitement and so on.

How would they be likely to be interpreted and enforced? In their normal operation is adequate provision made for checking compliance? -What evidence is there of commitment to company or management policies by employees and by their representative bodies? Is there full understanding and acceptance of policies both by those concerned about, and those likely to be affected by, their working or failure to work? -How did the policy evolve, and what changes have been made to it? Do any changes made give evidence of the firm's ability to identify and correct failures, and to take thorough and effective action to prevent them recurring?

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